Privacy Policy

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Engineering your health, one cell at a time.

Privacy / Terms / Telehealth notice / © VERO 2026

Last Updated: July 15, 2026

To view our Consumer Health Data Privacy Policy, please see the separate

Consumer Health Data Privacy document at

https://verostrong.com/consumer-health-data-privacy.

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INTRODUCTION

VERO Health, LLC, along with its affiliates and subsidiaries ("VERO," "we,"
"us," and "our") is committed to maintaining the privacy and security of your
personal information. This Privacy Policy ("Policy") sets forth how we
collect, use, disclose, and otherwise process the personal information we
collect in the course of providing our products and services (the "Services")
which includes (i) when you visit our website, www.verostrong.com (the
"Website"), (ii) purchase or use our products and services, or (iii)
otherwise interact with us directly or indirectly. This Policy does not apply
to personal information collected about job applicants or employees.

PROTECTED INFORMATION

Certain information we collect about you is treated differently under this Policy because of its sensitive nature and the legal protections that apply to it.

"Protected Information" means information about your health, including your health status, health conditions, symptoms, medications, dosages, and treatment history, and any other information you provide in connection with a clinical assessment, consultation, or treatment through the Services, as well as any health-related information we receive from our affiliated clinicians, telehealth partners, or pharmacy partners in connection with providing you care.

All other information we collect that does not fall within this definition is referred to in this Policy as "General Personal Information," including your name, email address, billing information, account credentials, and information collected automatically when you visit the Website, as described in the "Cookies & Tracking Technologies" section below.

We limit our use and disclosure of Protected Information to: (i) providing, coordinating, and improving the clinical aspects of the Services, including facilitating your care with our affiliated clinicians and pharmacy partners; (ii) communicating with you about your treatment; (iii) complying with applicable law; or (iv) as you otherwise consent. We do not use Protected Information for advertising or marketing purposes, and we do not sell or share Protected Information with third parties for cross-context behavioral advertising or targeted advertising. General Personal Information may be used more broadly, including for the purposes described in the "Information Use" section below, subject to the rights and choices described in this Policy.

INFORMATION COLLECTION

In this Policy, "personal information" or "personal data" refers to any
information that identifies, relates to, describes, is reasonably capable of
being associated with, or could reasonably be linked, directly or indirectly,
with a particular individual. The personal information we collect about you depends on your relationship with us. For example, we may collect the following personal information in the following contexts:

Customers: About customers and prospective customers, we collect General Personal Information such as first name, last name, email address, username and password, phone number, address, payment details, and any other information shared with us in a customer service context. Given the nature of our Services, we also collect Protected Information, including information pertaining to your health status, health conditions, symptoms, and medications, and information related to weight loss and reproductive or sexual health that you provide in connection with a clinical assessment or treatment. This information is collected directly from customers and prospective customers, and, where applicable, from our affiliated clinicians and pharmacy partners in connection with providing your care.

Business Partners: We collect personal information about our business
partners. This personal information is typically limited to business contact
information such as name, email, phone number, and address. When we refer to
business partners, this includes our partners' employees, agents, and
authorized users.

Website visitors: From visitors to our Website, we may automatically collect
information about your computer or mobile device and your user activity when
you visit our Website. Some of this information (e.g., IP address, device
identifiers) may constitute personal information. This is discussed further
in the "Cookies & Tracking Technologies" section below.

By submitting or otherwise providing us with any personal information about
another individual, you represent and warrant that you have provided all
notices and obtained all permissions, consents, and authorizations necessary
under applicable law to disclose that individual's personal information to
us and to permit our collection, use, and disclosure of such information as
described in this Policy.

COOKIES & TRACKING TECHNOLOGIES

We, along with our third party partners and service providers (such as
analytics and advertising networks), use first-party and third-party cookies
and similar technologies such as tracking pixels, web beacons, and software
development kits (referred to collectively herein as "cookies" or "tracking
technologies") to collect information about your use of the Website and how
you interact with emails we send. The information collected by these
tracking technologies may include IP address, geolocation data, browser and
device characteristics, operating system, language preferences, referring
URLs, information about how and when you use the Website, and other
technical details. We may use some or all of the following types of cookies:

- Strictly Necessary cookies. These are cookies that are required for the
operation of the Website. They cannot be turned off in our systems.

- Functional cookies. These cookies provide enhanced functionality and
personalization. If you do not allow these cookies, some features of the
Website may not function properly.

- Performance and analytics cookies. These cookies may be set by us or by
third party partners to allow us to count visits and traffic sources so
we can measure and improve the performance of our Website. They help us
to know which pages are the most and least popular and see how visitors
move around the site.

- Targeting and advertising cookies. These cookies may be set by us or by
our third party advertising partners. They are used to track your
online activity and deliver personalized advertisements. They may be
used by third parties to build a profile of your interests and show you
relevant ads on other sites. They may make advertising more relevant to
you, limit how often you see an ad, and help measure the effectiveness
of advertising campaigns, including across devices and over time.

We use Google Analytics, among other third parties, to collect information
such as the number of visitors to a site, the webpage that referred visitors
to a site, and the pages visitors view within a site. You can opt-out of
Google Analytics by downloading Google's Opt-Out Browser Add-on at
https://tools.google.com/dlpage/gaoptout.

Some internet browsers have "Do Not Track" or "DNT" features which, when
turned on, send a signal to the website that the individual visiting the
website does not wish to be tracked. Our Website does not honor DNT signals.
However, you can also adjust your browser to block or delete cookies or to
alert you when cookies are being set. Because browsers differ, we recommend
consulting your browser's help menu for instructions. Depending on your
jurisdiction of residence, you may also have the right to opt-out of
targeted advertising; see further discussion below under the section titled
"Privacy Rights Based on Residency."

INFORMATION USE

The uses described in this section apply to General Personal Information. Our use of Protected Information is limited as described in the "Protected Information" section above.

Depending on how you interact with us and the Services, we may use your
personal information to:

- Provide and Improve Products and Services. Provide, activate, operate,
maintain, develop, enhance, improve, and manage our Services and your
accounts on our Services, monitor and analyze trends, usage, and
activities, and perform services requested by you.

- Respond to You. Provide technical, product, and other support and
respond to your requests, inquiries, comments, concerns, and provide
customer support. We may record and process communications for training,
quality assurance, and administrative purposes.

- Service Communications. Notify you about changes, updates and other
announcements related to our Services and send you technical notices,
updates, security alerts, support messages, and other transactional or
relationship messages.

- Personalize Your Experience. Customize our product offerings and
present you with tailored content, and otherwise personalize your
experience while using our Services.

- Safety and Security. For safety and security, including to detect and
protect against fraud or illegal activities, security incidents, and
harm to rights, property or safety of our users or others.

- Advertising and Marketing. Provide you with advertising, promotional
messages, and other information about our products and services.

- Research and Development. Conduct research and development, compile
analytics, conduct industry and market research, develop and improve
products and services, and other purposes consistent with our legitimate
business needs.

We may also use your personal information:

- to comply with applicable laws, lawful requests, and legal process, such
as to respond to subpoenas or requests from government authorities;
- to protect our, your, or others' rights, privacy, safety or property,
including by making and defending legal claims;
- to prevent potentially prohibited or illegal activities;
- to audit our internal processes for compliance with legal and
contractual requirements and internal policies;
- to complete a corporate transaction, such as a divestiture, merger,
consolidation, or asset sale, or in the unlikely event of bankruptcy;
- to enforce the terms and conditions that govern the Website;
- to prevent, identify, investigate and deter fraudulent, harmful,
unauthorized, unethical or illegal activity, including cyberattacks and
identity theft;
- as otherwise described to you at the point of collection; or
- otherwise with your consent.

We may also combine or aggregate personal information or anonymize it in
such a way that you may not reasonably be re-identified and may use such
anonymized information for any purpose permitted by law. In such case, we
commit not to attempt to reidentify the information.

INFORMATION DISCLOSURE

We may share your personal information with third parties as described
below.

- Disclosures to our Vendors and Service Providers. To assist us in
providing our Services, we may share personal information with vendors
or service providers, such as those providing site hosting, business
analytics, advertising, professional services, customer service,
shipping, and fraud prevention.

- Disclosures to Business Partners. In order to provide our Services, we
must disclose certain personal information to our telehealth and
pharmacy partners, who will use it to prescribe and provide medications.

- Disclosures to Analytics and Advertising Partners. We do not "sell" personal information as that term is traditionally defined, but our use of certain third party analytics and advertising providers and social media companies may constitute a "sale" or "sharing of personal information for cross-context behavioral advertising" or "targeted advertising" as those terms are defined under certain privacy laws. The General Personal Information disclosed in this manner may include device identifiers, IP address, and browsing and purchase history. We do not disclose Protected Information to analytics or advertising partners for these purposes. These partners use this information to provide us with analytics and digital advertising services and may also use it for their own purposes. See
further discussion below in the section titled "Privacy Rights Based
on Residency."

- Disclosures to Affiliates. We may share personal information with
affiliated companies.

- Business Transfers. If we are involved in a merger, acquisition, or
other corporate transaction, we may share your personal information
during the diligence process with counterparties and others assisting
with the transaction, as well as with a successor as part of such a
transaction. We may also share your personal information pursuant to a
financing arrangement or event of bankruptcy.

- Legal Requirements. We may also share personal information if required
to do so by law or in the good faith belief that such action is
necessary to (i) comply with a legal obligation, including to cooperate
with law enforcement, (ii) protect and defend our rights or property,
(iii) prevent fraud, (iv) act in urgent circumstances to protect the
personal safety of users or the public, or (v) protect against legal
liability.

- Consent. We may also share your personal information with other third
parties pursuant to your consent to do so.

SMS messages and data sharing: Data obtained through the SMS program will
not be shared with any third parties for their marketing reasons/purposes.

DATA SECURITY

We maintain reasonable organizational, technical, and administrative
measures designed to protect personal information against unauthorized or
illegal access, destruction, use, loss, modification, or disclosure. We make
reasonable efforts to provide a level of security appropriate to the risk
associated with the processing of personal information, however, no data
transmission or storage system is guaranteed to be 100% secure in all
circumstances.

DATA RETENTION

We retain the personal information described in this Policy for as long as
needed to satisfy the purpose for which it was originally collected or for
which there is a legitimate business purpose. We determine the retention
period for each category of personal information based on: (i) the length of
time we need to retain the information to achieve the business or commercial
purpose for which it was obtained, (ii) any legal or regulatory requirements
applicable to such information, (iii) internal operational needs, and (iv)
the need for the information based on any actual or anticipated
investigation or litigation. We may also maintain for an indefinite period
of time certain personal information that has been de-identified. This
information is no longer considered personal information and we commit not
to attempt to reidentify such information.

INTERNATIONAL USERS

We operate in the United States. By using the Services, you acknowledge and
agree that your personal information may be transferred, stored, and/or
processed by us or our service providers in a country other than your
country of residence, including but not limited to the United States, where
laws regarding processing of personal information may be less stringent than
the laws of your country of residence.

CHILDREN'S PRIVACY

Our Services are not intended for children under 18 years of age. We do not
knowingly collect any personal information from or about children under the
age of 18, nor do we knowingly disclose personal information of children
under 18 to third parties for valuable consideration or for cross-context
behavioral advertising. If we learn we have collected or received personal
information from a child under 18, we will make reasonable efforts to delete
that information. If you believe we might have any information from or
about a child under 18 and you would like us to delete it, please contact
us.

LINKS TO OTHER WEBSITES

For practical reasons and for your information, our Website may contain
links to other websites, such as links to our pages on social media sites.
We exercise no control over such other websites and we are not responsible
for the content thereon. This Policy does not apply to third party websites,
and we recommend that you review the online privacy policy of any website
you visit to determine how the operator handles personal information
collected through its website.

COMMUNICATION PREFERENCES

You may opt-out of receiving promotional or marketing emails from us at any
time by using the "unsubscribe" link in the email you receive or otherwise
contacting us using the contact information listed below. Please note we
may continue to send you other non-marketing communications related to your
relationship with us.

You may opt-out of receiving promotional or marketing text or SMS messages
at any time by replying "STOP" or otherwise contacting us using the contact
information listed below. Please note we may continue to send you other
non-marketing communications related to your relationship with us unless
you specify you do not wish to receive any communications via text or SMS
message.

No mobile information will be shared with third parties or affiliates for
marketing or promotional purposes.

PRIVACY RIGHTS BASED ON RESIDENCY

Depending on your jurisdiction of residence (e.g., California, Colorado,
Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota,
Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island,
Tennessee, Texas, Utah, and Virginia) and your relationship with us, you
may have some or all of the privacy rights listed below with respect to
the personal information we maintain about you. Please note that these
rights are not absolute, may apply only in certain circumstances and, in
certain cases, we may decline your request as permitted by law.

- Right to Confirm / Access / Know. You may have the right to request
access to and obtain copies of personal information that we hold about
you, including details relating to the ways in which we collect, use,
and share your information. You may also have the right to obtain a
list of the categories of third parties to which we have disclosed or
sold personal information. Residents of California have the right to
know the categories of personal information we have collected about
them, the categories of sources from which the personal information is
collected, the categories of personal information sold, shared, or
disclosed, the business or commercial purpose for selling, sharing, or
disclosing the personal information, and the categories of third
parties to whom we have sold, shared, or disclosed their personal
information. California's "Shine the Light" law also permits users of
our Website that are California residents to request certain
information regarding our disclosure of personal information to third
parties for their direct marketing purposes.

- Right of Portability. You may have the right to receive a copy of the
personal information we hold about you in a portable format and to
request that we transfer it to a third party.

- Right to Delete. You may have the right to request that we delete
personal information we maintain about you.

- Right to Correct. You may have the right to request that we correct
inaccurate personal information we maintain about you.

- Right to Withdraw Consent. You may have the right to withdraw your
consent to the processing of your personal information.

- Right to Opt-Out. You may have the right to opt-out of certain uses of
your personal information such as for (i) targeted advertising, (ii)
"sale" or "sharing" for cross-context behavioral advertising, or (iii)
profiling or automated decision-making activities that result in a
legal or similarly significant effect on you. We do not engage in
(iii), but you can opt-out of uses (i) and (ii) by adjusting your
cookies settings to reject performance and targeting cookies.
Additionally, if you visit our Website with the Global Privacy Control
opt-out preference signal enabled, where required by law, that signal
will be treated as a request to opt-out of "sale," "sharing," and
targeted advertising. Please note your request may apply only to the
browser or device from which you submit the request unless you are
logged into your account at the time. Learn more about the Global
Privacy Control signal at https://globalprivacycontrol.org/.

- Right to Appeal. You may have the right to appeal our decision if we
decline to process your request in part or in full. You can do so by
replying directly to our denial. If you are not satisfied with our
response to your appeal, you may contact your state Attorney General.

Requests to exercise these rights may be made using the contact information
listed at the end of this Policy or as otherwise set forth in this section.
Only you, or as permitted by law, a person that you authorize to act on
your behalf, may make a request related to your personal information. For
certain requests, we must verify your request before we can fulfill it.
Verifying your request will require you to provide sufficient information
for us to reasonably verify that you are the person about whom we collected
personal information or that the requestor is authorized to act on your
behalf. We will not discriminate against you for exercising your privacy
rights.

ADDITIONAL DISCLOSURES FOR CALIFORNIA RESIDENTS

This section provides additional disclosures for residents of California,
as required by the California Consumer Privacy Act, as amended by the
California Privacy Rights Act (the "CCPA"). Please remember that the
information we collect varies based on our relationship with you and note
that certain personal information or activities may not be reflected in
this section because they are exempt from the CCPA.

CCPA Categories of Personal Information We Collect and How We Collect Them

We collect the following categories of personal information about
California consumers. This information may be, or have been, collected
directly from you, automatically when you use our Services, through third
parties, or from publicly available sources.

- Identifiers, including real name, alias, postal address, unique
personal identifier, online identifier, IP address, email address, or
other similar identifiers.

- Personal Information described in Cal. Civ. Code § 1798.80(e),
including name, address, telephone number, credit card number, debit
card number, or other financial information, or medical information.

- Commercial information, including products or services purchased,
obtained, or considered, or other purchasing or consuming histories or
tendencies.

- Internet or other electronic network activity information, including
internet or other similar activity, browsing history, search history,
or information about a consumer's interaction with our Website.

- Geolocation data, including location data inferred from device or IP
address.

- Audio, electronic, visual, thermal, olfactory, or similar information,
including audio recordings of customer calls or support calls.

- Professional or employment-related information, including business
contact information.

- Inferences used to create a profile reflecting the consumer's
preferences, characteristics, psychological trends, predispositions,
behavior, or attitudes.

- Sensitive Personal Information, including login credentials and device precise geolocation, as well as Protected Information concerning your health, including, but not limited to, sexual health. We do not use sensitive personal information to infer characteristics about consumers, and, as described further below, we do not sell or share health-related Sensitive Personal Information for cross-context behavioral advertising or targeted advertising.

Use and Disclosure of CCPA Categories of Personal Information

We use the personal information we collect for the business and commercial
purposes described in the "Information Use" section above. We also disclose
the personal information we collect as described in the "Information
Disclosure" section above.

CCPA Categories of Personal Information Sold or Shared

Under the CCPA, a "sale" of personal information does not necessarily
involve an exchange of money. Instead, a sale also includes disclosures of
personal information to third parties who may use the information for their
own purposes, such as analytics and advertising partners. Similarly, under
California law, "sharing" personal information refers to disclosing
personal information to third parties for cross-context behavioral
advertising.

Per these definitions, we sell and share the following categories of personal information to third party analytics and advertising partners who provide us with digital advertising services and may also use the information for their own purposes:

- Identifiers
- Personal Information described in Cal. Civ. Code § 1798.80(e), excluding medical and health insurance information
- Commercial information
- Internet or other electronic network activity information
- Non-precise geolocation data inferred from IP address
- Inferences not derived from Protected Information

We do not sell or share Protected Information — including any information concerning your health status, conditions, or medications — for cross-context behavioral advertising or targeted advertising, regardless of the category it would otherwise fall under.

Privacy Rights for California Residents Relating to Your Personal Information

Please refer to the "Privacy Rights Based on Residency" section above for
information regarding the rights you have with respect to your personal
information and how to exercise them.

CHANGES TO THIS POLICY

We may update this Policy from time to time, including to reflect changes
to our practices or for other operational, legal, or regulatory reasons.
If we make updates, we will post the updated version on this page and
indicate the date the Policy was last updated. We encourage you to review
this page from time to time to check for updates. By using the Services
after changes to the Policy have occurred, you are deemed to have accepted
such changes.

CONTACT INFORMATION

If you have questions or concerns regarding this Policy or wish to
exercise your privacy rights, please contact us at:

VERO Health, LLC
privacy@verostrong.com
3361 Fairlane Farms Road, Suite 1Z
Wellington, FL
33414

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DISCLAIMER

follow established medical protocols and determine eligibility for treatment based on individual
assessments. All prescribing decisions are made solely at the discretion of the clinician.

Results and treatment experiences shared on this website are based on
self-reported information from users under clinician supervision. Individual
outcomes may vary depending on adherence to the prescribed plan and the
clinician's guidance.

VERO does not manufacture or dispense any medications.

Compounded drug products are not approved or evaluated for safety,
effectiveness, or quality by the FDA. Prescription required.

VERO offers medication exclusively from U.S. pharmacies. If deemed medically
appropriate by one of our partner clinicians, a compounded medication may
be prescribed. Compounded medications are highly regulated and compounding
pharmacies are licensed and inspected by Boards of Pharmacy, but the FDA
has not evaluated the medications for safety, quality, or efficacy.

VERO Privacy Policy

**Last Updated: October 29, 2026**

INTRODUCTION

VERO Health, LLC, along with its affiliates and subsidiaries ("VERO," "we," "us," and "our") is committed to maintaining the privacy and security of your personal information. This Privacy Policy ("Policy") sets forth how we collect, use, disclose, and otherwise process the personal information we collect in the course of providing our products and services (the "Services"), which includes (i) when you visit our website, www.verostrong.com (the "Website"), (ii) purchase or use our products and services, (iii) opt in to and receive our text message (SMS) program, or (iv) otherwise interact with us directly or indirectly. This Policy does not apply to personal information collected about job applicants or employees.

PROTECTED INFORMATION

Certain information we collect about you is treated differently under this Policy because of its sensitive nature and the legal protections that apply to it.

All other information we collect that does not fall within this definition is referred to in this Policy as "General Personal Information," including your name, email address, phone number, billing information, account credentials, and information collected automatically when you visit the Website, as described in the "Cookies & Tracking Technologies" section below.

INFORMATION COLLECTION

"Personal information" or "personal data" refers to any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual. The personal information we collect about you depends on your relationship with us. For example, we may collect the following personal information in the following contexts:

SMS Program Subscribers: If you opt in to our text message program, we collect your mobile phone number, your opt-in and opt-out records (including the date, time, and method of consent), and message delivery and interaction data (such as delivery status and response keywords such as STOP or HELP).

Business Partners: We collect personal information about our business partners. This personal information is typically limited to business contact information such as name, email, phone number, and address. When we refer to business partners, this includes our partners' employees, agents, and authorized users.

Website visitors: From visitors to our Website, we may automatically collect information about your computer or mobile device and your user activity when you visit our Website. Some of this information (e.g., IP address, device identifiers) may constitute personal information. This is discussed further in the "Cookies & Tracking Technologies" section below.

By submitting or otherwise providing us with any personal information about another individual, you represent and warrant that you have provided all notices and obtained all permissions, consents, and authorizations necessary under applicable law to disclose that individual's personal information to us and to permit our collection, use, and disclosure of such information as described in this Policy.

TEXT MESSAGING (SMS) PROGRAM

Program name and sender: The VERO text message program ("SMS Program") is operated by VERO Health, LLC. Messages are sent from VERO.

What you agree to receive: By opting in, you agree to receive recurring automated marketing and informational text messages from VERO, which may include product updates, program announcements, and, where you have opted in, promotional offers, at the phone number you provide. Message frequency varies, and can typically be up to 8 messages per month.

Consent type: Because the SMS Program includes promotional messages, we collect express written consent before sending any message. You give consent by checking an unchecked, clearly labeled box on our sign-up forms. The consent language next to that box reads: "By checking this box, I agree to receive recurring automated promotional and informational text messages from VERO at the phone number provided. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out, HELP for help. See our Privacy Policy." Consent is not a condition of purchasing any product or service. Consent to the SMS Program is given to VERO only and is not shared with other companies.

Message and data rates: Message and data rates may apply according to your mobile carrier plan.

Duration of consent: Your consent continues until you opt out.

How to opt out: You may opt out of the SMS Program at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive one final confirmation message and no further messages from the SMS Program, unless you opt in again. We also include opt-out instructions in our text messages at least once per month.

How to get help: For help, reply HELP to any message you receive from us, or contact us at 1 (888) 757-9880 or support@verostrong.com.

Carriers: Wireless carriers are not liable for delayed or undelivered messages.

Consent records: We keep records of your opt-in and opt-out, including timestamps and the method of consent, to demonstrate compliance with applicable law.

Data use and sharing for SMS: Your mobile phone number and SMS opt-in consent are used solely to deliver SMS Program messages and to manage your subscription. Mobile opt-in information and consent will not be shared with, sold, rented, or disclosed to any third party or affiliate for their marketing or promotional purposes. We may share your phone number only with service providers that help us deliver text messages on our behalf (such as messaging platforms and telecommunications providers), who are bound to use it only to provide those services. Those service providers' disclosures are excluded from the "sale," "sharing," and targeted advertising disclosures described below.

For full details on how we handle your personal information, see this Privacy Policy. Questions about the SMS Program may be sent to privacy@verostrong.com.

COOKIES & TRACKING TECHNOLOGIES

We, along with our third party partners and service providers (such as analytics and advertising networks), use first-party and third-party cookies and similar technologies such as tracking pixels, web beacons, and software development kits (referred to collectively herein as "cookies" or "tracking technologies") to collect information about your use of the Website and how you interact with emails we send. The information collected by these tracking technologies may include IP address, geolocation data, browser and device characteristics, operating system, language preferences, referring URLs, information about how and when you use the Website, and other technical details. We may use some or all of the following types of cookies:

- Strictly Necessary cookies. Required for the operation of the Website. They cannot be turned off in our systems.
- Functional cookies. Provide enhanced functionality and personalization. If you do not allow these cookies, some features of the Website may not function properly.
- Performance and analytics cookies. May be set by us or by third party partners to count visits and traffic sources so we can measure and improve the performance of our Website.
- Targeting and advertising cookies. May be set by us or by our third party advertising partners to track your online activity and deliver personalized advertisements, including across other sites.

We use Google Analytics, among other third parties, to collect information such as the number of visitors to a site, the webpage that referred visitors to a site, and the pages visitors view within a site. You can opt out of Google Analytics by downloading Google's Opt-Out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

Some internet browsers have "Do Not Track" or "DNT" features. Our Website does not honor DNT signals. You can adjust your browser to block or delete cookies or to alert you when cookies are being set. Depending on your jurisdiction of residence, you may also have the right to opt out of targeted advertising; see "Privacy Rights Based on Residency" below.

INFORMATION USE

The uses described in this section apply to General Personal Information. Our use of Protected Information is limited as described in the "Protected Information" section above. Phone numbers and SMS opt-in data are used only as described in the "Text Messaging (SMS) Program" section above.

Depending on how you interact with us and the Services, we may use your personal information to:

- Provide and improve products and services. Provide, activate, operate, maintain, develop, enhance, improve, and manage our Services and your accounts, monitor and analyze trends, usage, and activities, and perform services requested by you.
- Respond to you. Provide technical, product, and other support and respond to your requests, inquiries, comments, and concerns. We may record and process communications for training, quality assurance, and administrative purposes.
- Service communications. Notify you about changes, updates, and announcements related to our Services and send technical notices, security alerts, support messages, and other transactional or relationship messages.
- Personalize your experience. Customize our product offerings and present tailored content.
- Safety and security. Detect and protect against fraud or illegal activities, security incidents, and harm to rights, property, or safety of our users or others.
- Advertising and marketing. Provide you with advertising, promotional messages, and other information about our products and services, subject to your choices described below. SMS marketing messages are sent only to subscribers who have opted in to the SMS Program.
- Research and development. Conduct research and development, compile analytics, and develop and improve products and services.

We may also use your personal information:

- to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
- to protect our, your, or others' rights, privacy, safety, or property, including by making and defending legal claims;
- to prevent potentially prohibited or illegal activities;
- to audit our internal processes for compliance with legal and contractual requirements and internal policies;
- to complete a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy;
- to enforce the terms and conditions that govern the Website;
- to prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft;
- as otherwise described to you at the point of collection; or
- otherwise with your consent.

We may also combine or aggregate personal information or anonymize it in such a way that you may not reasonably be re-identified and may use such anonymized information for any purpose permitted by law. In such case, we commit not to attempt to re-identify the information.

INFORMATION DISCLOSURE

We may share your personal information with third parties as described below. Mobile phone numbers and SMS opt-in data are never shared for third-party marketing, as described in the "Text Messaging (SMS) Program" section.

- Vendors and service providers. To assist us in providing our Services, we may share personal information with vendors or service providers, such as those providing site hosting, business analytics, email and text message delivery, advertising, professional services, customer service, shipping, and fraud prevention.
- Business partners. To provide our Services, we must disclose certain personal information to our telehealth and pharmacy partners, who will use it to prescribe and provide medications.
- Analytics and advertising partners. We do not "sell" personal information as that term is traditionally defined, but our use of certain third party analytics and advertising providers and social media companies may constitute a "sale" or "sharing of personal information for cross-context behavioral advertising" or "targeted advertising" as those terms are defined under certain privacy laws. The General Personal Information disclosed in this manner may include device identifiers, IP address, and browsing and purchase history. This does not include mobile phone numbers or SMS opt-in data. We do not disclose Protected Information to analytics or advertising partners for these purposes. See "Privacy Rights Based on Residency" below.
- Affiliates. We may share personal information with affiliated companies. Mobile phone numbers and SMS opt-in data are not shared with affiliates for marketing or promotional purposes.
- Business transfers. If we are involved in a merger, acquisition, or other corporate transaction, we may share your personal information during the diligence process with counterparties and others assisting with the transaction, as well as with a successor as part of such a transaction. We may also share your personal information pursuant to a financing arrangement or event of bankruptcy.
- Legal requirements. We may share personal information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to cooperate with law enforcement, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users or the public, or (v) protect against legal liability.
- Consent. We may share your personal information with other third parties pursuant to your consent to do so.

DATA SECURITY

We maintain reasonable organizational, technical, and administrative measures designed to protect personal information against unauthorized or illegal access, destruction, use, loss, modification, or disclosure. We make reasonable efforts to provide a level of security appropriate to the risk associated with the processing of personal information. However, no data transmission or storage system is guaranteed to be 100% secure in all circumstances.

DATA RETENTION

We retain personal information for as long as needed to satisfy the purpose for which it was originally collected or for which there is a legitimate business purpose. We determine retention periods based on: (i) the length of time we need the information to achieve the business or commercial purpose for which it was obtained, (ii) any legal or regulatory requirements, (iii) internal operational needs, and (iv) the need for the information based on any actual or anticipated investigation or litigation. SMS opt-in and opt-out records are retained for as long as needed to demonstrate compliance with applicable law. We may also maintain de-identified information for an indefinite period. We commit not to attempt to re-identify such information.

INTERNATIONAL USERS

We operate in the United States. By using the Services, you acknowledge and agree that your personal information may be transferred, stored, and/or processed by us or our service providers in a country other than your country of residence, including the United States, where laws regarding processing of personal information may be less stringent than the laws of your country of residence.

CHILDREN'S PRIVACY

Our Services are not intended for children under 18 years of age. We do not knowingly collect any personal information from or about children under the age of 18, nor do we knowingly disclose personal information of children under 18 to third parties for valuable consideration or for cross-context behavioral advertising. If we learn we have collected or received personal information from a child under 18, we will make reasonable efforts to delete that information. If you believe we might have any information from or about a child under 18 and you would like us to delete it, please contact us.

LINKS TO OTHER WEBSITES

Our Website may contain links to other websites, such as links to our pages on social media sites. We exercise no control over such other websites and are not responsible for their content. This Policy does not apply to third party websites, and we recommend that you review the privacy policy of any website you visit.

COMMUNICATION PREFERENCES

Email: You may opt out of promotional or marketing emails at any time by using the "unsubscribe" link in the email or by contacting us using the information below. We may continue to send non-marketing communications related to your relationship with us.

Text messages (SMS): You may opt out of the SMS Program at any time by replying STOP. Reply HELP for help. Opting out of SMS marketing does not affect non-marketing emails. To stop all non-marketing text messages from us, reply STOP to any message or contact us at privacy@verostrong.com.

PRIVACY RIGHTS BASED ON RESIDENCY

Depending on your jurisdiction of residence (e.g., California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia) and your relationship with us, you may have some or all of the privacy rights listed below. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

- Right to confirm / access / know. You may request access to and copies of personal information we hold about you, including how we collect, use, and share it, and a list of the categories of third parties to which we have disclosed or sold personal information. California residents may also request the information described in the "Additional Disclosures for California Residents" section below. California's "Shine the Light" law also permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
- Right of portability. You may receive a copy of the personal information we hold about you in a portable format and request that we transfer it to a third party.
- Right to delete. You may request that we delete personal information we maintain about you.
- Right to correct. You may request that we correct inaccurate personal information we maintain about you.
- Right to withdraw consent. You may withdraw your consent to the processing of your personal information. For SMS, reply STOP at any time.
- Right to opt out. You may opt out of certain uses of your personal information, such as (i) targeted advertising, (ii) "sale" or "sharing" for cross-context behavioral advertising, or (iii) profiling or automated decision-making that results in a legal or similarly significant effect on you. We do not engage in (iii). You can opt out of (i) and (ii) by adjusting your cookie settings to reject performance and targeting cookies. If you visit our Website with the Global Privacy Control opt-out preference signal enabled, where required by law, we will treat that signal as a request to opt out of "sale," "sharing," and targeted advertising. This request may apply only to the browser or device from which you submit it, unless you are logged into your account. Learn more at https://globalprivacycontrol.org/.
- Right to appeal. You may appeal our decision if we decline to process your request in whole or in part by replying directly to our denial. If you are not satisfied with our response to your appeal, you may contact your state Attorney General.

To exercise these rights, use the contact information at the end of this Policy. Only you, or a person you authorize to act on your behalf as permitted by law, may make a request related to your personal information. For certain requests, we must verify your identity before we can fulfill them. We will not discriminate against you for exercising your privacy rights.

ADDITIONAL DISCLOSURES FOR CALIFORNIA RESIDENTS

This section provides additional disclosures for California residents, as required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA"). The information we collect varies based on our relationship with you, and certain personal information or activities may not be reflected here because they are exempt from the CCPA.

Categories of personal information we collect: identifiers (including name, email address, IP address, and phone number); personal information described in Cal. Civ. Code § 1798.80(e) (including payment information and medical information); commercial information; internet or other electronic network activity information; geolocation data (including location inferred from IP address); audio recordings of customer or support calls; professional information (business contact information); inferences used to create a profile reflecting your preferences; and sensitive personal information (including login credentials, precise geolocation, and Protected Information concerning your health).

Sources: directly from you, automatically when you use our Services, from our clinician, telehealth, and pharmacy partners, from service providers, and from publicly available sources.

Use and disclosure: We use and disclose these categories for the business and commercial purposes described in the "Information Use" and "Information Disclosure" sections above.

Sold or shared: Under the CCPA, a "sale" does not necessarily involve money, and "sharing" refers to disclosing personal information to third parties for cross-context behavioral advertising. We sell or share the following categories with third party analytics and advertising partners, who may also use the information for their own purposes: identifiers (excluding mobile phone numbers and SMS opt-in data), commercial information, internet or other electronic network activity information, non-precise geolocation inferred from IP address, and inferences not derived from Protected Information.

Protected Information: We do not sell or share Protected Information, including information about your health status, conditions, or medications, for cross-context behavioral advertising or targeted advertising, and we do not sell or share mobile phone numbers or SMS opt-in data.

To exercise your rights, see "Privacy Rights Based on Residency" above.

CHANGES TO THIS POLICY

We may update this Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make material updates, we will post the updated version on this page and indicate the date it was last updated. We encourage you to review this page periodically. Continued use of the Services after an update means you accept the updated Policy. Significant changes to the SMS Program terms will also be communicated by text message or posted on this page.

CONTACT INFORMATION

If you have questions or concerns regarding this Policy, the SMS Program, or wish to exercise your privacy rights, please contact us at:

VERO Health, LLC
privacy@verostrong.com
3361 Fairlane Farms Road, Suite 1Z
Wellington, FL 33414

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DISCLAIMER

The assessment provided on the VERO website does not create a clinician–patient relationship between you and VERO. VERO is not a medical services provider. We serve as a technology platform that connects users with independent, licensed clinicians through partners such as MD Integrations. These clinicians follow established medical protocols and determine eligibility for treatment based on individual assessments. All prescribing decisions are made solely at the discretion of the clinician.

Results and treatment experiences shared on this website are based on self-reported information from users under clinician supervision. Individual outcomes may vary depending on adherence to the prescribed plan and the clinician's guidance.

VERO does not manufacture or dispense any medications.

Compounded drug products are not approved or evaluated for safety, effectiveness, or quality by the FDA. Prescription required.

VERO offers medication exclusively from U.S. pharmacies. If deemed medically appropriate by one of our partner clinicians, a compounded medication may be prescribed. Compounded medications are highly regulated and compounding pharmacies are licensed and inspected by Boards of Pharmacy, but the FDA has not evaluated them for safety, quality, or efficacy.