Privacy Policy
Last Updated: July 15, 2026
To view our Consumer Health Data Privacy Policy, please see the separate
Consumer Health Data Privacy document at
https://verostrong.com/consumer-health-data-privacy.
================================================================================
INTRODUCTION
VERO Health, LLC, along with its affiliates and subsidiaries ("VERO," "we,"
"us," and "our") is committed to maintaining the privacy and security of your
personal information. This Privacy Policy ("Policy") sets forth how we
collect, use, disclose, and otherwise process the personal information we
collect in the course of providing our products and services (the "Services")
which includes (i) when you visit our website, www.verostrong.com (the
"Website"), (ii) purchase or use our products and services, or (iii)
otherwise interact with us directly or indirectly. This Policy does not apply
to personal information collected about job applicants or employees.
PROTECTED INFORMATION
Certain information we collect about you is treated differently under this Policy because of its sensitive nature and the legal protections that apply to it.
"Protected Information" means information about your health, including your health status, health conditions, symptoms, medications, dosages, and treatment history, and any other information you provide in connection with a clinical assessment, consultation, or treatment through the Services, as well as any health-related information we receive from our affiliated clinicians, telehealth partners, or pharmacy partners in connection with providing you care.
All other information we collect that does not fall within this definition is referred to in this Policy as "General Personal Information," including your name, email address, billing information, account credentials, and information collected automatically when you visit the Website, as described in the "Cookies & Tracking Technologies" section below.
We limit our use and disclosure of Protected Information to: (i) providing, coordinating, and improving the clinical aspects of the Services, including facilitating your care with our affiliated clinicians and pharmacy partners; (ii) communicating with you about your treatment; (iii) complying with applicable law; or (iv) as you otherwise consent. We do not use Protected Information for advertising or marketing purposes, and we do not sell or share Protected Information with third parties for cross-context behavioral advertising or targeted advertising. General Personal Information may be used more broadly, including for the purposes described in the "Information Use" section below, subject to the rights and choices described in this Policy.
INFORMATION COLLECTION
In this Policy, "personal information" or "personal data" refers to any
information that identifies, relates to, describes, is reasonably capable of
being associated with, or could reasonably be linked, directly or indirectly,
with a particular individual. The personal information we collect about you depends on your relationship with us. For example, we may collect the following personal information in the following contexts:
Customers: About customers and prospective customers, we collect General Personal Information such as first name, last name, email address, username and password, phone number, address, payment details, and any other information shared with us in a customer service context. Given the nature of our Services, we also collect Protected Information, including information pertaining to your health status, health conditions, symptoms, and medications, and information related to weight loss and reproductive or sexual health that you provide in connection with a clinical assessment or treatment. This information is collected directly from customers and prospective customers, and, where applicable, from our affiliated clinicians and pharmacy partners in connection with providing your care.
Business Partners: We collect personal information about our business
partners. This personal information is typically limited to business contact
information such as name, email, phone number, and address. When we refer to
business partners, this includes our partners' employees, agents, and
authorized users.
Website visitors: From visitors to our Website, we may automatically collect
information about your computer or mobile device and your user activity when
you visit our Website. Some of this information (e.g., IP address, device
identifiers) may constitute personal information. This is discussed further
in the "Cookies & Tracking Technologies" section below.
By submitting or otherwise providing us with any personal information about
another individual, you represent and warrant that you have provided all
notices and obtained all permissions, consents, and authorizations necessary
under applicable law to disclose that individual's personal information to
us and to permit our collection, use, and disclosure of such information as
described in this Policy.
COOKIES & TRACKING TECHNOLOGIES
We, along with our third party partners and service providers (such as
analytics and advertising networks), use first-party and third-party cookies
and similar technologies such as tracking pixels, web beacons, and software
development kits (referred to collectively herein as "cookies" or "tracking
technologies") to collect information about your use of the Website and how
you interact with emails we send. The information collected by these
tracking technologies may include IP address, geolocation data, browser and
device characteristics, operating system, language preferences, referring
URLs, information about how and when you use the Website, and other
technical details. We may use some or all of the following types of cookies:
- Strictly Necessary cookies. These are cookies that are required for the
operation of the Website. They cannot be turned off in our systems.
- Functional cookies. These cookies provide enhanced functionality and
personalization. If you do not allow these cookies, some features of the
Website may not function properly.
- Performance and analytics cookies. These cookies may be set by us or by
third party partners to allow us to count visits and traffic sources so
we can measure and improve the performance of our Website. They help us
to know which pages are the most and least popular and see how visitors
move around the site.
- Targeting and advertising cookies. These cookies may be set by us or by
our third party advertising partners. They are used to track your
online activity and deliver personalized advertisements. They may be
used by third parties to build a profile of your interests and show you
relevant ads on other sites. They may make advertising more relevant to
you, limit how often you see an ad, and help measure the effectiveness
of advertising campaigns, including across devices and over time.
We use Google Analytics, among other third parties, to collect information
such as the number of visitors to a site, the webpage that referred visitors
to a site, and the pages visitors view within a site. You can opt-out of
Google Analytics by downloading Google's Opt-Out Browser Add-on at
https://tools.google.com/dlpage/gaoptout.
Some internet browsers have "Do Not Track" or "DNT" features which, when
turned on, send a signal to the website that the individual visiting the
website does not wish to be tracked. Our Website does not honor DNT signals.
However, you can also adjust your browser to block or delete cookies or to
alert you when cookies are being set. Because browsers differ, we recommend
consulting your browser's help menu for instructions. Depending on your
jurisdiction of residence, you may also have the right to opt-out of
targeted advertising; see further discussion below under the section titled
"Privacy Rights Based on Residency."
INFORMATION USE
The uses described in this section apply to General Personal Information. Our use of Protected Information is limited as described in the "Protected Information" section above.
Depending on how you interact with us and the Services, we may use your
personal information to:
- Provide and Improve Products and Services. Provide, activate, operate,
maintain, develop, enhance, improve, and manage our Services and your
accounts on our Services, monitor and analyze trends, usage, and
activities, and perform services requested by you.
- Respond to You. Provide technical, product, and other support and
respond to your requests, inquiries, comments, concerns, and provide
customer support. We may record and process communications for training,
quality assurance, and administrative purposes.
- Service Communications. Notify you about changes, updates and other
announcements related to our Services and send you technical notices,
updates, security alerts, support messages, and other transactional or
relationship messages.
- Personalize Your Experience. Customize our product offerings and
present you with tailored content, and otherwise personalize your
experience while using our Services.
- Safety and Security. For safety and security, including to detect and
protect against fraud or illegal activities, security incidents, and
harm to rights, property or safety of our users or others.
- Advertising and Marketing. Provide you with advertising, promotional
messages, and other information about our products and services.
- Research and Development. Conduct research and development, compile
analytics, conduct industry and market research, develop and improve
products and services, and other purposes consistent with our legitimate
business needs.
We may also use your personal information:
- to comply with applicable laws, lawful requests, and legal process, such
as to respond to subpoenas or requests from government authorities;
- to protect our, your, or others' rights, privacy, safety or property,
including by making and defending legal claims;
- to prevent potentially prohibited or illegal activities;
- to audit our internal processes for compliance with legal and
contractual requirements and internal policies;
- to complete a corporate transaction, such as a divestiture, merger,
consolidation, or asset sale, or in the unlikely event of bankruptcy;
- to enforce the terms and conditions that govern the Website;
- to prevent, identify, investigate and deter fraudulent, harmful,
unauthorized, unethical or illegal activity, including cyberattacks and
identity theft;
- as otherwise described to you at the point of collection; or
- otherwise with your consent.
We may also combine or aggregate personal information or anonymize it in
such a way that you may not reasonably be re-identified and may use such
anonymized information for any purpose permitted by law. In such case, we
commit not to attempt to reidentify the information.
INFORMATION DISCLOSURE
We may share your personal information with third parties as described
below.
- Disclosures to our Vendors and Service Providers. To assist us in
providing our Services, we may share personal information with vendors
or service providers, such as those providing site hosting, business
analytics, advertising, professional services, customer service,
shipping, and fraud prevention.
- Disclosures to Business Partners. In order to provide our Services, we
must disclose certain personal information to our telehealth and
pharmacy partners, who will use it to prescribe and provide medications.
- Disclosures to Analytics and Advertising Partners. We do not "sell" personal information as that term is traditionally defined, but our use of certain third party analytics and advertising providers and social media companies may constitute a "sale" or "sharing of personal information for cross-context behavioral advertising" or "targeted advertising" as those terms are defined under certain privacy laws. The General Personal Information disclosed in this manner may include device identifiers, IP address, and browsing and purchase history. We do not disclose Protected Information to analytics or advertising partners for these purposes. These partners use this information to provide us with analytics and digital advertising services and may also use it for their own purposes. See
further discussion below in the section titled "Privacy Rights Based
on Residency."
- Disclosures to Affiliates. We may share personal information with
affiliated companies.
- Business Transfers. If we are involved in a merger, acquisition, or
other corporate transaction, we may share your personal information
during the diligence process with counterparties and others assisting
with the transaction, as well as with a successor as part of such a
transaction. We may also share your personal information pursuant to a
financing arrangement or event of bankruptcy.
- Legal Requirements. We may also share personal information if required
to do so by law or in the good faith belief that such action is
necessary to (i) comply with a legal obligation, including to cooperate
with law enforcement, (ii) protect and defend our rights or property,
(iii) prevent fraud, (iv) act in urgent circumstances to protect the
personal safety of users or the public, or (v) protect against legal
liability.
- Consent. We may also share your personal information with other third
parties pursuant to your consent to do so.
SMS messages and data sharing: Data obtained through the SMS program will
not be shared with any third parties for their marketing reasons/purposes.
DATA SECURITY
We maintain reasonable organizational, technical, and administrative
measures designed to protect personal information against unauthorized or
illegal access, destruction, use, loss, modification, or disclosure. We make
reasonable efforts to provide a level of security appropriate to the risk
associated with the processing of personal information, however, no data
transmission or storage system is guaranteed to be 100% secure in all
circumstances.
DATA RETENTION
We retain the personal information described in this Policy for as long as
needed to satisfy the purpose for which it was originally collected or for
which there is a legitimate business purpose. We determine the retention
period for each category of personal information based on: (i) the length of
time we need to retain the information to achieve the business or commercial
purpose for which it was obtained, (ii) any legal or regulatory requirements
applicable to such information, (iii) internal operational needs, and (iv)
the need for the information based on any actual or anticipated
investigation or litigation. We may also maintain for an indefinite period
of time certain personal information that has been de-identified. This
information is no longer considered personal information and we commit not
to attempt to reidentify such information.
INTERNATIONAL USERS
We operate in the United States. By using the Services, you acknowledge and
agree that your personal information may be transferred, stored, and/or
processed by us or our service providers in a country other than your
country of residence, including but not limited to the United States, where
laws regarding processing of personal information may be less stringent than
the laws of your country of residence.
CHILDREN'S PRIVACY
Our Services are not intended for children under 18 years of age. We do not
knowingly collect any personal information from or about children under the
age of 18, nor do we knowingly disclose personal information of children
under 18 to third parties for valuable consideration or for cross-context
behavioral advertising. If we learn we have collected or received personal
information from a child under 18, we will make reasonable efforts to delete
that information. If you believe we might have any information from or
about a child under 18 and you would like us to delete it, please contact
us.
LINKS TO OTHER WEBSITES
For practical reasons and for your information, our Website may contain
links to other websites, such as links to our pages on social media sites.
We exercise no control over such other websites and we are not responsible
for the content thereon. This Policy does not apply to third party websites,
and we recommend that you review the online privacy policy of any website
you visit to determine how the operator handles personal information
collected through its website.
COMMUNICATION PREFERENCES
You may opt-out of receiving promotional or marketing emails from us at any
time by using the "unsubscribe" link in the email you receive or otherwise
contacting us using the contact information listed below. Please note we
may continue to send you other non-marketing communications related to your
relationship with us.
You may opt-out of receiving promotional or marketing text or SMS messages
at any time by replying "STOP" or otherwise contacting us using the contact
information listed below. Please note we may continue to send you other
non-marketing communications related to your relationship with us unless
you specify you do not wish to receive any communications via text or SMS
message.
No mobile information will be shared with third parties or affiliates for
marketing or promotional purposes.
PRIVACY RIGHTS BASED ON RESIDENCY
Depending on your jurisdiction of residence (e.g., California, Colorado,
Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota,
Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island,
Tennessee, Texas, Utah, and Virginia) and your relationship with us, you
may have some or all of the privacy rights listed below with respect to
the personal information we maintain about you. Please note that these
rights are not absolute, may apply only in certain circumstances and, in
certain cases, we may decline your request as permitted by law.
- Right to Confirm / Access / Know. You may have the right to request
access to and obtain copies of personal information that we hold about
you, including details relating to the ways in which we collect, use,
and share your information. You may also have the right to obtain a
list of the categories of third parties to which we have disclosed or
sold personal information. Residents of California have the right to
know the categories of personal information we have collected about
them, the categories of sources from which the personal information is
collected, the categories of personal information sold, shared, or
disclosed, the business or commercial purpose for selling, sharing, or
disclosing the personal information, and the categories of third
parties to whom we have sold, shared, or disclosed their personal
information. California's "Shine the Light" law also permits users of
our Website that are California residents to request certain
information regarding our disclosure of personal information to third
parties for their direct marketing purposes.
- Right of Portability. You may have the right to receive a copy of the
personal information we hold about you in a portable format and to
request that we transfer it to a third party.
- Right to Delete. You may have the right to request that we delete
personal information we maintain about you.
- Right to Correct. You may have the right to request that we correct
inaccurate personal information we maintain about you.
- Right to Withdraw Consent. You may have the right to withdraw your
consent to the processing of your personal information.
- Right to Opt-Out. You may have the right to opt-out of certain uses of
your personal information such as for (i) targeted advertising, (ii)
"sale" or "sharing" for cross-context behavioral advertising, or (iii)
profiling or automated decision-making activities that result in a
legal or similarly significant effect on you. We do not engage in
(iii), but you can opt-out of uses (i) and (ii) by adjusting your
cookies settings to reject performance and targeting cookies.
Additionally, if you visit our Website with the Global Privacy Control
opt-out preference signal enabled, where required by law, that signal
will be treated as a request to opt-out of "sale," "sharing," and
targeted advertising. Please note your request may apply only to the
browser or device from which you submit the request unless you are
logged into your account at the time. Learn more about the Global
Privacy Control signal at https://globalprivacycontrol.org/.
- Right to Appeal. You may have the right to appeal our decision if we
decline to process your request in part or in full. You can do so by
replying directly to our denial. If you are not satisfied with our
response to your appeal, you may contact your state Attorney General.
Requests to exercise these rights may be made using the contact information
listed at the end of this Policy or as otherwise set forth in this section.
Only you, or as permitted by law, a person that you authorize to act on
your behalf, may make a request related to your personal information. For
certain requests, we must verify your request before we can fulfill it.
Verifying your request will require you to provide sufficient information
for us to reasonably verify that you are the person about whom we collected
personal information or that the requestor is authorized to act on your
behalf. We will not discriminate against you for exercising your privacy
rights.
ADDITIONAL DISCLOSURES FOR CALIFORNIA RESIDENTS
This section provides additional disclosures for residents of California,
as required by the California Consumer Privacy Act, as amended by the
California Privacy Rights Act (the "CCPA"). Please remember that the
information we collect varies based on our relationship with you and note
that certain personal information or activities may not be reflected in
this section because they are exempt from the CCPA.
CCPA Categories of Personal Information We Collect and How We Collect Them
We collect the following categories of personal information about
California consumers. This information may be, or have been, collected
directly from you, automatically when you use our Services, through third
parties, or from publicly available sources.
- Identifiers, including real name, alias, postal address, unique
personal identifier, online identifier, IP address, email address, or
other similar identifiers.
- Personal Information described in Cal. Civ. Code § 1798.80(e),
including name, address, telephone number, credit card number, debit
card number, or other financial information, or medical information.
- Commercial information, including products or services purchased,
obtained, or considered, or other purchasing or consuming histories or
tendencies.
- Internet or other electronic network activity information, including
internet or other similar activity, browsing history, search history,
or information about a consumer's interaction with our Website.
- Geolocation data, including location data inferred from device or IP
address.
- Audio, electronic, visual, thermal, olfactory, or similar information,
including audio recordings of customer calls or support calls.
- Professional or employment-related information, including business
contact information.
- Inferences used to create a profile reflecting the consumer's
preferences, characteristics, psychological trends, predispositions,
behavior, or attitudes.
- Sensitive Personal Information, including login credentials and device precise geolocation, as well as Protected Information concerning your health, including, but not limited to, sexual health. We do not use sensitive personal information to infer characteristics about consumers, and, as described further below, we do not sell or share health-related Sensitive Personal Information for cross-context behavioral advertising or targeted advertising.
Use and Disclosure of CCPA Categories of Personal Information
We use the personal information we collect for the business and commercial
purposes described in the "Information Use" section above. We also disclose
the personal information we collect as described in the "Information
Disclosure" section above.
CCPA Categories of Personal Information Sold or Shared
Under the CCPA, a "sale" of personal information does not necessarily
involve an exchange of money. Instead, a sale also includes disclosures of
personal information to third parties who may use the information for their
own purposes, such as analytics and advertising partners. Similarly, under
California law, "sharing" personal information refers to disclosing
personal information to third parties for cross-context behavioral
advertising.
Per these definitions, we sell and share the following categories of personal information to third party analytics and advertising partners who provide us with digital advertising services and may also use the information for their own purposes:
- Identifiers
- Personal Information described in Cal. Civ. Code § 1798.80(e), excluding medical and health insurance information
- Commercial information
- Internet or other electronic network activity information
- Non-precise geolocation data inferred from IP address
- Inferences not derived from Protected Information
We do not sell or share Protected Information — including any information concerning your health status, conditions, or medications — for cross-context behavioral advertising or targeted advertising, regardless of the category it would otherwise fall under.
Privacy Rights for California Residents Relating to Your Personal Information
Please refer to the "Privacy Rights Based on Residency" section above for
information regarding the rights you have with respect to your personal
information and how to exercise them.
CHANGES TO THIS POLICY
We may update this Policy from time to time, including to reflect changes
to our practices or for other operational, legal, or regulatory reasons.
If we make updates, we will post the updated version on this page and
indicate the date the Policy was last updated. We encourage you to review
this page from time to time to check for updates. By using the Services
after changes to the Policy have occurred, you are deemed to have accepted
such changes.
CONTACT INFORMATION
If you have questions or concerns regarding this Policy or wish to
exercise your privacy rights, please contact us at:
VERO Health, LLC
privacy@verostrong.com
3361 Fairlane Farms Road, Suite 1Z
Wellington, FL
33414
================================================================================
DISCLAIMER
The assessment provided on the VERO website does not create a
clinician–patient relationship between you and VERO. VERO is not a medical
services provider. We serve as a technology platform that connects users
with independent, licensed clinicians through partners such as MD Integrations. These clinicians
follow established medical protocols and determine eligibility for treatment based on individual
assessments. All prescribing decisions are made solely at the discretion of the clinician.
Results and treatment experiences shared on this website are based on
self-reported information from users under clinician supervision. Individual
outcomes may vary depending on adherence to the prescribed plan and the
clinician's guidance.
VERO does not manufacture or dispense any medications.
Compounded drug products are not approved or evaluated for safety,
effectiveness, or quality by the FDA. Prescription required.
VERO offers medication exclusively from U.S. pharmacies. If deemed medically
appropriate by one of our partner clinicians, a compounded medication may
be prescribed. Compounded medications are highly regulated and compounding
pharmacies are licensed and inspected by Boards of Pharmacy, but the FDA
has not evaluated the medications for safety, quality, or efficacy.
© VERO™ 2026, All Rights Reserved
VERO — TERMS OF SERVICE
Last Updated: October 29, 2026
================================================================================
These Terms of Service ("Terms") govern your access to and use of the websites,
mobile interfaces, and other online properties operated by VERO Health LLC
("VERO"), including https://verostrong.com/ and any successor domains (the
"Website"), and all related products, services, content, and transactions made
available through the Website.
The assessment provided on the Website does not create a clinician-patient
relationship between you and VERO. VERO is not a medical service provider.
We serve as a telehealth technology platform that connects users with independent,
licensed clinicians through partners such as MD Integrations (MDI)
("Clinicians"), who operate and provide telehealth services through their own
technology platforms or affiliated telehealth platforms (the "Platform"). These
Clinicians follow established medical protocols and determine eligibility for
treatment based on individual assessments. All prescribing decisions are made
solely at the discretion of the Clinician.
VERO and Clinicians are separate legal entities that perform distinct roles.
VERO provides non-clinical content, marketing, customer support, and other
informational and administrative services through the Website; Clinicians
operate the Platform and provide platform-related services; and independent
licensed healthcare professionals provide healthcare services through the
Platform. For purposes of these Terms, the content and non-clinical services
provided by VERO through the Website, the Platform, and platform-related
services operated by Clinicians, the healthcare services provided by
independent licensed healthcare professionals, and any products you are able
to purchase through the Website and Platform are referred to collectively as
the "Services." Unless otherwise expressly stated, references to "we," "us,"
or "our" in these Terms refer collectively to VERO and Clinicians, and, solely
with respect to the provision of the Services, the independent healthcare
providers and pharmacies involved in providing such Services.
By accessing or using the Website or any of the Services, you agree to be
bound by these Terms.
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING AND/OR USING THE WEBSITE
AND/OR SERVICES.
THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER
THAT REQUIRE YOU TO ARBITRATE ALL DISPUTES YOU HAVE WITH US ON AN INDIVIDUAL
BASIS. PLEASE SEE SECTION 14 FOR MORE INFORMATION ABOUT THE ARBITRATION
AGREEMENT AND CLASS ACTION WAIVER. YOU EXPRESSLY AGREE THAT DISPUTES BETWEEN
YOU, VERO, CLINICIANS, THE PROFESSIONAL ENTITIES, AND THE PHARMACIES WILL BE
RESOLVED BY BINDING, INDIVIDUAL ARBITRATION, AND YOU HEREBY WAIVE YOUR RIGHT
TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS WIDE ARBITRATION.
================================================================================
1. GENERAL
1. Acceptance of Terms. By accessing or using the Website or any of the
Services, or by clicking any button or checkbox indicating your acceptance
of these Terms where such option is presented, you agree to be bound by
these Terms as a legally binding agreement. If you do not agree to these
Terms, you may not access or use the Website or any Services.
2. Amendment of Terms. We may amend these Terms from time to time. Unless we
expressly provide a delayed effective date, any amendments will become
effective immediately upon posting the updated Terms on the Website. Your
continued access to or use of the Website or any Services after the
posting of amended Terms constitutes your acceptance of the Terms as
modified. We may also modify, suspend, or discontinue any portion of the
Services at any time. To the maximum extent permitted by applicable law,
we are not liable for any modification, suspension, or discontinuation of
the Services.
3. Additional Terms. Certain Services may be subject to additional terms,
conditions, guidelines, or rules ("Additional Terms") that are posted on
the Website or otherwise made available to you. Any such Additional Terms
are hereby incorporated by reference into these Terms. In the event of a
conflict between these Terms and any applicable Additional Terms, the
Additional Terms will control solely with respect to the applicable
Service.
4. Privacy. Your access to and use of the Website and Services are subject
to our Privacy Policy, which describes how we collect, use, and disclose
information about you. Please review our Privacy Policy, available at
https://verostrong.com/privacy
5. Availability. The Services are offered only to individuals located within
the United States and are available in all fifty (50) states and the
District of Columbia. VERO and Clinicians operate from the United States,
and the Services are not intended for use outside the United States.
6. Eligibility. You must be at least eighteen (18) years of age to access or
use the Website or any Services. By accessing, using, or submitting
information through the Website or Services, you represent and warrant
that you are at least eighteen (18) years old.
2. YOUR RELATIONSHIP WITH US
1. VERO on its own behalf and on behalf of one or more professional
corporations that are incorporated, formed, or authorized in one or more
states and for which VERO provides non-clinical content, marketing,
customer support, and other informational and administrative services, makes certain information available regarding
treatment programs and facilitates your access to telemedicine and expert
medical services provided by Clinicians. The Services may
also facilitate your access to prescription fulfillment and medication
dispensing services offered by one or more independently owned and
operated, duly licensed pharmacies including without limitation: Curexa Pharmacy, Pharmacy Hub (collectively, the "Pharmacies").
VERO does not provide medical advice, diagnosis, or treatment and does
not dispense medications. All healthcare services are provided
exclusively by the Clinicians who are licensed healthcare
professionals, and all prescription fulfillment and dispensing services
are provided exclusively by the Pharmacies in accordance with applicable
law.
VERO is not a medical group, pharmacy, or healthcare provider and is not
a "covered entity" as that term is defined under the Health Insurance
Portability and Accountability Act of 1996, Public Law 104-191, and its
implementing regulations (collectively, "HIPAA"). VERO's role is limited
to providing non-clinical information and administrative services and
facilitating access to the Services offered by Clinicians
and the Pharmacies. VERO is independent from the Pharmacies, Clinicians, and the licensed healthcare professionals who may provide
services through them, and VERO is not responsible for the acts or
omissions of the the Pharmacies, or such
healthcare professionals, nor for the content of their communications
with you. VERO does not engage in the practice of medicine or pharmacy
and does not provide healthcare or pharmacy services of any kind.
2. VERO does not offer medical advice, diagnosis, or treatment. All
information made available through the Website or in connection with
communications supported by VERO and/or Clinicians is provided for
general informational purposes only and is not intended to create a
physician-patient or provider-patient relationship, nor to replace or
supplement any existing relationship you may have with a licensed
healthcare provider, as defined by applicable state or federal law. Use
of the Website and reliance on any information provided by VERO is at
your own risk and is not a substitute for professional medical diagnosis
or treatment.
3. NOTICE REGARDING FINANCIAL RESPONSIBILITY FOR SERVICES
Neither VERO, Clinicians, nor the Pharmacies
participate as a provider in any federal, state, or private payor healthcare
program, including Medicare or Medicaid, with respect to services or products
made available through the Services.
Accordingly, neither you nor VERO, Clinicians, or
the Pharmacies may seek or receive reimbursement from any federal, state, or
private payor healthcare program for any services or products provided to you
through the Services.
To the extent that any laboratories, pharmacies, or licensed healthcare
professionals accessible through the Services may independently participate
in federal, state, or private payor healthcare programs outside of the
Services, you acknowledge and agree that the manner in which services and
products are made available through the Services is outside such programs and
is not intended to constitute a covered benefit. By choosing to use the
Services, you are expressly electing to obtain products and services on a
cash-pay basis, outside of any federal, state, or private payor healthcare
program.
By using the Services, you acknowledge and agree that: (1) you are voluntarily
choosing to obtain products and services on a cash-pay basis and are solely
financially responsible for all services and products provided to you by or
through the Services; and (2) neither you nor VERO, Clinicians, licensed healthcare professionals, laboratories, or the
Pharmacies will submit any claim for reimbursement to any federal, state, or
private payor healthcare program for services or products provided to you
through the Services.
4. CONSENT TO TELEHEALTH SERVICES
Telehealth allows healthcare providers to assess and treat patients remotely
using technology. Healthcare services via telehealth may offer potential
benefits, but there are also potential risks. To use the Services, you must
consent to treatment via telehealth. Please see the Telehealth Consent at
https://verostrong.com/telehealth. The Telehealth Consent is hereby
incorporated into these Terms by reference and constitutes a part of these
Terms.
5. USE OF THE SERVICES
1. Our Content. The Website and non-clinical components of the Services are
owned and operated by VERO and its licensors. All content, recordings,
visual interfaces, graphics, design, compilation, information, data,
computer code, software (including any downloadable software), text,
images, video, audio, trademarks, service marks, trade names, and other
materials or elements made available through the Website (collectively,
"Content") are protected by United States and international copyright,
trademark, trade dress, patent, and other intellectual property and
proprietary laws.
Except as otherwise expressly stated, all Content available through the
Website is owned by VERO or its third-party licensors. All trademarks,
service marks, and trade names displayed on the Website are proprietary
to VERO or its licensors, whether registered or unregistered, and may
not be used in any manner that is likely to cause confusion regarding
endorsement, affiliation, or sponsorship.
Subject to your compliance with these Terms, VERO grants you a limited,
non-exclusive, non-transferable, revocable license to access and use the
Content solely for your personal, non-commercial use. Except as
expressly permitted by VERO in writing, you may not copy, reproduce,
distribute, transmit, publicly display or perform, publish, license,
sell, modify, adapt, create derivative works from, or otherwise exploit
any Content. Any downloading or copying of Content does not transfer any
ownership rights to you. All rights not expressly granted are reserved
by VERO and its licensors.
2. Electronic Communications. By accessing or using the Website or Services,
you expressly consent to receive electronic communications from VERO,
including communications provided through the Website, by email, text
message, or by telephone using the contact information you provide. Such
communications may include agreements, notices, disclosures,
authorizations, verifications, confirmations, and other information
related to your use of the Services. You agree that any electronic
communications VERO provides to you satisfy any legal requirement that
such communications be in writing.
6. PRESCRIPTION PRODUCTS AND SUBSCRIPTIONS
1. Prescription Products. Certain products available through the Services
and accessed via the Platform require a valid prescription issued by a
licensed healthcare provider. You will not receive a prescription
product unless you have completed a consultation through the Platform,
the provider has determined that the product is appropriate for you, and
the provider has issued a prescription.
Once a provider issues a prescription, it will be fulfilled through one of the Pharmacies listed in section 2.1.
Please note that products fulfilled by the Pharmacies may not be
dispensed in child-resistant packaging and may not be provided in
child-resistant containers.
2. Subscriptions. Certain products available through the Services are
offered on a subscription basis. If you purchase a subscription product,
your selected payment method will be automatically charged at the
recurring intervals disclosed for that product during the checkout
process unless and until you cancel. You may cancel a subscription at
any time up to 72 hours before the applicable monthly processing date by
emailing support@verostrong.com or logging into my.verostrong.com.
For convenience, you will be presented with a single total subscription
price. If a subscription product requires a consultation with a licensed
healthcare provider and/or includes a prescription product fulfilled by
one of the Pharmacies, the total price you pay includes: (i) amounts
charged by the applicable Pharmacy for the prescription drug; (ii)
amounts charged by MD Integrations for the services
provided by the provider; and (iii) applicable fees charged for access
to and use of the Platform. By submitting your payment information, you
authorize VERO, or our third-party payment
processors to charge the amount due in accordance with their terms.
Payment information is processed and securely stored by Stripe; for
information regarding Stripe's data privacy practices, see
https://stripe.com/privacy. VERO Health LLC collects these amounts on
behalf of the Pharmacies and MD Integrations, as applicable, and
remits the corresponding portions to them.
7. ACCURACY AND SECURITY OBLIGATIONS
1. Security. You are responsible for your access to and use of the Services,
including all financial transactions. You agree to immediately notify
VERO of any breach of security that may occur through your access or use
of the Services and to prevent its further occurrence. If you become
aware that someone may be impersonating or attempting to impersonate you
in using the Services or processing any financial transactions through
the Services, you should contact us immediately.
2. Accuracy of Personal Information. You represent and warrant that all
information provided to VERO and/or Clinicians through the Website is
current, accurate, complete and truthful, including all initial or
updated registration information, such as the legal name, street
address, email address, telephone number, and financial transaction
account information. You further represent and warrant that you are an
authorized account holder of any financial transaction account which you
provide to VERO and/or Clinicians through the Website.
8. PROHIBITED CONDUCT
Without limiting the prohibitions and restrictions found elsewhere throughout
the Terms, you agree not to:
1. Harass, threaten, stalk, disrupt or defraud users, members or staff of
VERO, Clinicians, or the Pharmacies, or any
other person, or otherwise create or contribute to an unsafe, harassing,
threatening or disruptive environment;
2. Act in a deceptive or fraudulent manner by, among other things,
impersonating another person;
3. Reproduce, modify, prepare derivative works based upon, distribute,
license, lease, sell, resell, transfer, publicly display, publicly
perform, transmit, stream, broadcast, use for commercial purposes or
otherwise exploit any portion of the Services;
4. Misrepresent the source, identity, or content of information
transmitted via the Website, including deleting the copyright or other
proprietary rights or notices from any portion of the Website;
5. Upload material (i.e., virus) that is damaging to computer systems or
data of users of the Website or otherwise use the Website in any manner
that could damage, disable, overburden, or impair it or interfere with
any other party's use and enjoyment of the Website;
6. Upload copyrighted material that is not your own or that you do not
have the legal right to distribute, display, and otherwise make
available to others;
7. Upload or send to Website users pornographic, threatening, embarrassing,
hateful, racially or ethnically insulting, libelous, or otherwise
inappropriate content;
8. Decompile, reverse engineer or disassemble the Website, in whole or in
part, except as may be permitted by applicable law;
9. Link to, mirror or frame any portion of the Website;
10. Cause or launch any programs or scripts for the purpose of scraping,
indexing, surveying, or otherwise data mining any portion of the
Website or unduly burdening or hindering the operation and/or
functionality of any aspect of the Website;
11. Attempt to gain unauthorized access to or impair any aspect of the
Website or its related systems or networks or interfere or attempt to
interfere with the proper working of the Website or any activities
conducted on the Website;
12. Make unsolicited offers, advertisements, proposals, or send junk mail
or "spam" to users;
13. Remove, circumvent, disable, damage or otherwise interfere with
security-related features of the Website, any features that prevent or
restrict use or copying of any content accessible through the Website,
or any features that enforce limitations on the use of the Website or
the content therein;
14. Obtain or attempt to obtain any materials or information through any
means not intentionally made available through the Website;
15. Modify the Website in any manner or form, or use modified versions of
the Website, including (without limitation) for the purpose of
obtaining unauthorized access to the Website;
16. Use any robot, spider, scraper, or other automated means to access the
Website for any purpose without our express written permission or
bypass our robot exclusion headers or other measures we may use to
prevent or restrict access to the Website; or
17. Use the Website for or in connection with any purpose that is unlawful
or prohibited by these Terms.
VERO reserves the right to refuse service, remove or edit content, or cancel
orders in its sole discretion.
9. THIRD PARTY SITES
The Website may include links to or access to third-party websites, platforms,
or services (collectively, "Linked Sites") solely for your convenience. VERO
does not control, endorse, sponsor, or assume any responsibility for any
Linked Sites or for any information, content, materials, products, or services
made available through such Linked Sites. VERO makes no representations or
warranties, express or implied, regarding the accuracy, completeness, or
reliability of any information, content, materials, products, or services
available on or through any Linked Sites.
Your access to and use of Linked Sites is entirely at your own risk and
subject to the terms and policies of the applicable third party. We encourage
you to review the applicable terms of use and privacy policies governing your
use of any Linked Sites before interacting with them.
10. DATA RETENTION
VERO retains personal information only for as long as reasonably necessary to
(i) provide and maintain the Services; (ii) comply with applicable legal,
regulatory, accounting, or reporting obligations; (iii) resolve disputes and
enforce our agreements; or (iv) pursue our legitimate business purposes
consistent with applicable law. VERO may delete or anonymize personal
information when it is no longer needed for these purposes, unless a longer
retention period is required or permitted by law or by an applicable
agreement.
For additional information regarding how personal information is collected,
used, shared, and retained, please review our Privacy Policy, which describes
the data practices of VERO, Clinicians, and
Pharmacies, as applicable.
11. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless VERO and Clinicians, their
affiliates, and their respective officers, directors, employees, agents,
licensors, and contractors, as well as any third parties that offer products
or services in connection with the Services, including licensed healthcare providers, and Pharmacies (collectively, the
"Indemnified Parties"), from and against any and all claims, demands, actions,
suits, proceedings, damages, judgments, settlements, losses, liabilities,
costs, and expenses, including reasonable attorneys' fees and litigation
expenses, arising out of or relating to: (i) your use of the Services; (ii)
your fraud, willful misconduct, or violation of applicable law; (iii) your
breach of these Terms; or (iv) your infringement or violation of the rights
of any other person or entity.
The Indemnified Parties reserve the right, at their own expense, to assume
exclusive control of the defense and settlement of any claim subject to
indemnification under this Section, and you agree to cooperate reasonably
with the defense of such claim. You may not settle any claim subject to
indemnification without the prior written consent of the applicable
Indemnified Party if such settlement imposes any obligation, admission, or
liability on that Indemnified Party.
12. DISCLAIMER OF WARRANTIES
VERO is not a provider of medical treatment, and the Services are not
intended to be a substitute for professional medical advice,
diagnosis, or treatment. By accepting these Terms, you acknowledge and agree
that (a) the Services do not constitute, and should not be interpreted as,
medical advice, diagnoses, opinions, or treatment recommendations; and (b)
the Services are not intended to replace or serve as a substitute for advice,
diagnosis, or treatment provided by a licensed physician or other qualified
healthcare professional. You should always seek the advice of your physician
or other qualified healthcare provider with any questions regarding a medical
condition or health concern.
The Services are provided on an "as is," "where is," and "as available"
basis. To the maximum extent permitted by applicable law, VERO disclaims all
warranties of any kind, whether express, implied, or statutory, including
without limitation any implied warranties of merchantability, fitness for a
particular purpose, non-infringement, title, accuracy, completeness,
availability, reliability, or freedom from viruses or other harmful
components.
VERO does not warrant that the Services will be uninterrupted, secure,
timely, error-free, or free from technical failures, nor does VERO make any
warranty regarding the accuracy, adequacy, or completeness of any
information, materials, or content made available through the Services. VERO
is not responsible for any problems, delays, interruptions, or technical
malfunctions of networks, systems, servers, software, internet service
providers, telecommunications systems, or computer equipment, or for any
injury or damage to users or third parties resulting from the use of or
inability to use the Services.
Some jurisdictions do not allow the exclusion of certain warranties or
limitations on implied warranties. To the extent such laws apply to you,
some or all of the above disclaimers may not apply, and you may have
additional rights under applicable law.
13. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, in no event shall VERO,
Clinicians, their affiliates, or any third party offering products or
services through the Services, licensed
healthcare providers, or Pharmacies (collectively, the "Covered Parties"), be
liable to you or any other person or entity for any indirect, incidental,
special, consequential, exemplary, or punitive damages, including without
limitation damages for personal or bodily injury, emotional distress,
wrongful death, loss of data, loss of profits, or business interruption,
arising out of or relating to your access to or use of, or inability to
access or use, the Website or Services, including any information or content
made available through the Services.
This limitation applies regardless of the legal theory asserted, whether
based in contract, tort (including negligence), warranty, statute, or
otherwise, and regardless of whether any Covered Party has been advised of
the possibility of such damages.
To the fullest extent permitted by applicable law, the aggregate liability of
the Covered Parties for any claims arising out of or relating to these Terms
or your use of the Website or Services shall not exceed the greater of (i)
the total amount paid by you to VERO or Clinicians for the Services in the
twelve (12) months preceding the event giving rise to the claim, or (ii) one
hundred U.S. dollars (US $100).
14. ARBITRATION AGREEMENT WITH CLASS ACTION WAIVER
PLEASE READ THIS PROVISION CAREFULLY. This provision requires you to
arbitrate disputes on an individual basis and limits the manner in which you
may seek relief.
You agree that any dispute, claim, or controversy arising out of or relating
to this Arbitration Agreement, these Terms, the Privacy Policy, the Website,
the Services, or the advertising or marketing practices, products, or
services of VERO or Clinicians, and Pharmacies
(collectively, the "Disputes") shall be resolved by binding, final, and
confidential arbitration on an individual basis before a single arbitrator
administered by the American Arbitration Association ("AAA") in accordance
with its Consumer Arbitration Rules then in effect.
This Arbitration Agreement is governed by the Federal Arbitration Act
("FAA"), 9 U.S.C. §§ 1–16, and shall be interpreted broadly consistent with
the FAA. The arbitrator shall have exclusive and sole authority to resolve
any dispute regarding the interpretation, applicability, enforceability, or
formation of this Arbitration Agreement, including any claim that all or any
part of this Arbitration Agreement is void or voidable.
The arbitrator shall apply the substantive law of the State of Delaware, to
the extent consistent with the FAA. The arbitrator may award any relief
available in an individual action under applicable law, including
compensatory and statutory damages and attorneys' fees and costs where
authorized by statute. The arbitrator may award injunctive or declaratory
relief only to the extent necessary to resolve your individual claim and may
not award relief that would affect other users or the public at large.
The arbitrator may resolve only individual Disputes between you and VERO,
Clinicians, and Pharmacies, and may not
consolidate claims or proceedings or hear class, collective, representative,
or private attorney general claims or requests for relief on behalf of other
individuals.
If a court or arbitrator determines that any portion of this Arbitration
Agreement is unenforceable as to a particular claim or remedy, then that
claim or remedy (and only that claim or remedy) shall be severed and may be
brought in court, and all remaining claims shall be arbitrated.
Notwithstanding the foregoing, VERO may seek injunctive or
equitable relief in state or federal court to protect their intellectual
property rights, including claims arising from actual or threatened
misappropriation, infringement, or unauthorized use of intellectual property.
You agree that venue is proper and that you are subject to personal
jurisdiction in such courts.
Unless you timely opt out, you understand and agree that you are waiving the
right to: (a) have a court or jury decide your Dispute; (b) obtain discovery
to the same extent as in court; (c) participate in a class, collective, or
representative action, whether as a representative, member, or opponent; (d)
act as a private attorney general; or (e) join or consolidate your Dispute
with that of any other person. Other rights that would be available in court
may also be unavailable in arbitration.
Opt-Out Right. You may opt out of this Arbitration Agreement within thirty
(30) days of the date you first purchase or register for a product or
service through the Website, or otherwise use or access the Website, by
sending written notice to:
VERO Health LLC
Attn: Legal Department
3361 Fairlane Farms Road, Suite 1Z
Wellington, FL
33414
Your opt-out notice must include your full name, mailing address, email
address used to register or purchase or otherwise provided over the Website,
and a clear statement that you wish to opt out of arbitration. Opting out of
arbitration will not affect any other provisions of these Terms.
15. DIGITAL MILLENNIUM COPYRIGHT NOTICE
This Website maintains specific contact information provided below, including
an email address, for notifications of claimed infringement regarding
materials posted to this Website. All notices should be addressed to the
following contact person:
Notification of Claimed Infringement:
VERO Health LLC
Attn: DMCA/Copyright Agent
3361 Fairlane Farms Road, Suite 1Z
Wellington, FL
33414
Email: dmca@verostrong.com
You may contact our agent for notice of claimed infringement specified above
with complaints regarding allegedly infringing posted material and we will
investigate those complaints. If the posted material is believed in good
faith by us to violate any applicable law, we will remove or disable access
to any such material, and we will notify the posting party that the material
has been blocked or removed.
In notifying us of alleged copyright infringement, the Digital Millennium
Copyright Act requires that you include the following information: (i)
description of the copyrighted work that is the subject of claimed
infringement; (ii) description of the infringing material and information
sufficient to permit us to locate the alleged material; (iii) contact
information for you, including your address, telephone number and/or email
address; (iv) a statement by you that you have a good faith belief that the
material in the manner complained of is not authorized by the copyright
owner, or its agent, or by the operation of any law; (v) a statement by you,
signed under penalty of perjury, that the information in the notification is
accurate and that you have the authority to enforce the copyrights that are
claimed to be infringed; and (vi) a physical or electronic signature of the
copyright owner or a person authorized to act on the copyright owner's
behalf. Failure to include all of the above-listed information may result in
a delay in the processing of your complaint.
16. MISCELLANEOUS
1. Waiver and Severability. To the extent that an arbitrator or court of
competent jurisdiction determines any part of the terms and conditions
in these Terms to be invalid or unenforceable, that part will be
modified by the arbitrator or court solely to the extent necessary to
cause that part to be enforceable, and the remainder of these Terms
will remain in full force and effect. Our failure to exercise or
enforce a legal right, remedy, or benefit which is contained in these
Terms or any applicable law does not constitute a waiver of our right
to do so later.
2. Choice of Law; Forum. These Terms shall be governed in all respects by
the laws of the State of Delaware, without regard to conflict of law
provisions, consistent with the Federal Arbitration Act (to the extent
permitted by applicable law). If for any reason a claim proceeds in
court rather than in arbitration (including any claims brought by
parties outside the United States), the dispute shall be exclusively
brought in state or federal court located in New Castle County,
Delaware, and you and we forever waive the right to contest
jurisdiction or venue in such courts.
3. Assignment. We may assign our rights and obligations under these
Terms. These Terms will inure to the benefit of our successors,
assigns, and licensees. You may not assign, transfer, or sell
(voluntarily or by operation of law) your rights or obligations under
these Terms, nor delegate your duties hereunder to any other person,
without our prior written consent. Any purported assignment without our
consent will be void and will constitute a breach of these Terms.
4. Entire Agreement. These Terms, together with any additional terms,
policies, or agreements expressly incorporated by reference or posted
by VERO or in connection with the Website or the Services, constitute
the entire agreement between you and VERO regarding your access to and
use of the Website and Services, and supersede all prior or
contemporaneous agreements, communications, or understandings, whether
written or oral, relating to the subject matter hereof, including any
prior versions of these Terms.
17. CONTACTING US
If you have any questions or concerns about this Agreement, please contact
us by email at legal@verostrong.com. We will attempt to respond to your
questions or concerns promptly after we receive them.
================================================================================
DISCLAIMER
The assessment provided on the VERO website does not create a
clinician–patient relationship between you and VERO. VERO is not a medical
services provider. We serve as a technology platform that connects users
with independent, licensed clinicians through partners such as
MD Integrations (MDI). These clinicians follow established medical
protocols and determine eligibility for treatment based on individual
assessments. All prescribing decisions are made solely at the discretion of
the clinician.
Results and treatment experiences shared on this website are based on
self-reported information from users under clinician supervision. Individual
outcomes may vary depending on adherence to the prescribed plan and the
clinician's guidance. VERO does not manufacture or dispense any medications.
Compounded drug products are not approved or evaluated for safety,
effectiveness, or quality by the FDA. Prescription required.
VERO offers GLP-1s exclusively from U.S. pharmacies. If deemed medically
appropriate by one of our partner clinicians, a compounded medication may be
prescribed. Compounded medications are highly regulated and compounding
pharmacies are licensed and inspected by Boards of Pharmacy, but the FDA has
not evaluated the medications for safety, quality, or efficacy.
© VERO™ 2026, All Rights Reserved